Challenge: Lonza’s central hub for subject matter experts (SMEs) is in Switzerland. The SMEs have expertise in areas such as thermal separation, fermentation, particle technology, formulation, and PAT (process analytical technology). Their mission is to collaborate with production to help solve complex problems.
The company determined that by providing the SMEs with a better understanding of the information at the different sites through real-time dashboards, historical data reports, and advanced analytic tools it could improve collaboration companywide and empower the people using the data from the OSIsoft PI system. The SMEs could support the local production sites remotely to help them find and detect potential optimization opportunities.
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